Frequently Asked Questions
Neon
How much does a neon sign cost?
The price of your neon sign depends mainly on the size, you can choose this yourself in the configurator. When uploading your logo you can choose the size yourself later.
How much does a quote cost?
You can easily upload your logo and request a quote. Requesting a quote is completely free and we aim to respond within 2 working days.
Can I use my lighting outside?
That is certainly possible, our standard neon signs are for indoor use. You can indicate in the configurator whether your neon sign is for outdoor use.
What is the delivery time?
We aim to deliver your neon dream within 7 to 9 working days. Now it is that we work with the fastest delivery service, so it is also possible that your neon sign will be delivered within 7 days.
What colors can I give my neon sign?
At lightlab almost all colors are available, besides that you can also choose RGB (colors adjustable). Take a look at the configurator for more color details.
How do I attach my neon sign?
Your neon sign can be attached in several ways, you can choose to hang your neon sign on the wall or on the ceiling. All mounting materials are included with your order. Apart from that, you can also choose to have a stand delivered.
How is the size determined?
You can determine the dimensions yourself in the configurator, please note that the actual dimensions may differ slightly. Our designers ensure that your neon sign has a balanced look.
Can I return my neon sign?
Of course, it is possible that you are not satisfied with your neon sign. That is not a problem, you can return standard neon signs without any worries within 14 days. Personalized neon signs are made to your wishes and needs, we cannot take these signs back.
Can I dim my neon sign?
Our neon signs are always delivered with a free dimmer. In addition, you also have the option to choose RGB, which means that you can choose all colors. This can also be operated on the remote control.
Why should I choose Light Lab?
At Light Lab, you choose quality, reliability and craftsmanship. Whether it's your office, your living room or your son's game room, Light Lab creates unique neon signs that make your space shine. Our team guarantees flawless service and the fastest processing time, you can count on Light Lab.
Returns & Warranty
How long is my warranty?
We stand behind the quality of our products and therefore offer a guarantee on all our items.
- Neon signs – 1 year warranty: Our neon signs are made with care and precision. Should a defect occur within one year of purchase due to a manufacturing error, we will repair or replace the product free of charge.
- Other products – 2 to 3 year warranty: Our other products have a warranty period of 2 to 3 years, depending on the specific product. This means that we will rectify any manufacturing defects free of charge within this period.
The warranty does not cover damage caused by improper use, normal wear and tear or external influences. If you experience a problem with one of our products, please contact us. We are happy to help you!
Can I return my product?
We strive for 100% satisfaction and offer the option to easily return products.
- Products in stock – 14 days’ reflection period: All products in stock can be returned free of charge within 14 days of receipt . The product must be in its original condition and packaging. As soon as we have received the product, we will refund the purchase price.
- Personalized Products – Non-Returnable: Since custom-made and personalized products are produced especially for you, it is unfortunately not possible to return them.
Do you have any questions about a return? Feel free to contact us. We are happy to help you! 😊
How do I contact customer service?
Do you have a question or need help? Our customer service is here for you! You can easily contact us by sending an email to customerservice@lightlab.nl .
We aim to help you as quickly as possible and will usually respond to your message within 24 hours .
We are happy to help you! 😊
Do I pay for import costs?
In most cases, you don’t need to worry about import costs – our products are often delivered without any additional import duties or taxes. However, in some situations, depending on your country and customs regulations, import duties or VAT charges may apply.
Should this be the case, these costs will be borne by the customer. We recommend checking local customs regulations if you have any questions about this. Of course, we are happy to help you with any information about your order! 😊
Installation
Will my order be delivered with installation materials?
Yes! All our products are delivered complete with the corresponding installation material , so that you can easily hang or install them. Depending on the product, you will receive, for example, suspension brackets, screws, chains or a mounting plate.
Safety regulations
General use
✔ Use only the supplied adapter and power cord. Using incorrect adapters may cause damage.
✔ Keep the product away from water. Unless explicitly stated that it is waterproof, our products should not be exposed to moisture or rain.
✔ Have damaged cables or adapters replaced immediately. Do not use products with exposed wires or defective parts.
Installation & Assembly
✔ Mount the product securely. Make sure you use the correct mounting materials and that the sign or lighting is securely attached.
✔ Do not connect the product to power until installation is complete. This will prevent electric shock or short circuit.
✔ Only use the lighting on a suitable power source. Check that the voltage corresponds to the specifications of the product.
Use & Maintenance
✔ Do not leave the product unattended for long periods of time. Although LED lighting is energy efficient, we recommend turning the board off when not needed.
✔ Clean the product with a dry, soft cloth. Avoid aggressive cleaning agents or water.
✔ Keep the product out of reach of children and pets. Small parts and electricity can be dangerous.
Legislation
Does our lighting comply with EU legislation?
Yes! All our products comply with applicable EU legislation and quality standards . They are provided with the necessary certifications, such as CE marking , which means that they are produced safely and in accordance with European guidelines.
This allows you to use our neon signs and professional lighting with confidence. Do you have any questions about this? Feel free to contact us! 😊